Question 1

Frequently Asked Questions (FAQ)

Accepted Answer

At Nature Industries, we know you'd rather be out there conquering the elements than searching for answers on a website. That's why we've put together this FAQ section to save you time and get you back to your adventures!

Question 2

How can I contact customer support?

Accepted Answer

You can reach us via email at customerservice@nature-industries.com or through our Contact Us page.

Question 3

How do I initiate a Return?

Accepted Answer

Please go to the Returns. You can also email us at customerservice@nature-industries.com with your order number and reason for return. We'll provide further instructions.

Question 4

Do you offer returns?

Accepted Answer

Yes! We are committed to customer satisfaction. If you are not satisfied with your Nature Industries online purchase. Please return any item/s in adherence to our returns policy.

Question 5

Do you offer exchanges?

Accepted Answer

We only offer exchanges on the VeraFlex boardshorts. Unfortunately, for all other items we do not offer exchanges-based on stock availability.  If you have a VeraFlex boardshort exchange, please reach out to customerservice@nature-industries.com and we can do our best to help you out.

Question 6

How do I qualify for free shipping?

Accepted Answer

Free ground shipping on orders over $100. Expedited shipping available for an additional fee.

Question 7

How long does shipping take?

Accepted Answer

We know you're eager to get your gear! Orders are processed within 1-3 business days. Standard shipping takes 5-7 business days, but if you can't wait, expedited shipping options are available at checkout.

Question 8

Can I change or cancel my order after placing it?

Accepted Answer

We process orders at lightning speed, but if you need to make changes, shoot us an email at customerservice@nature-industries.com within 24 hours of placing your order. We'll do our best to help you out!

Question 9

How can I track my order?

Accepted Answer

Once your order ships, you'll receive a confirmation email with a tracking number. Keep an eye on your inbox!

Question 10

Do you offer discounts or promo codes?

Accepted Answer

Yes! Sign up for our Nature Club to receive all the latest promotions, products, team updates, exclusive deals & discounts, early access to new releases and event news.

Question 11

Do I have to pay for return shipping?

Accepted Answer

Customers are responsible for return shipping costs unless the item is defective or incorrect or the return is due to an error on our part.

Question 12

How do I know what size to order?

Accepted Answer

Check out our size guide on the product page to find your perfect fit.

Question 13

What is VeraFlex?

Accepted Answer

Surf the waves with confidence in Nature's VeraFlex Boardshorts. Designed with a specific thread marking for the core surfer, The fabric is lightweight yet durable, providing maximum flexibility and comfort for all your surfing adventures that only VeraFlex can provide. The technology ensures you stay comfortable both in and out of the water. The shorts come in a variety of bold colors, perfect for making a statement on the beach. These board shorts are as functional as they are fashionable. Embrace the thrill of the surf with VeraFlex Board Shorts – where performance meets style.

Question 14

Are VeraFlex boardshorts 4-way stretch?

Accepted Answer

Yes. VeraFlex is built for extreme stretch so you can move freely when you surf, swim, or walking all day without chaffing, to your next surf session.

Question 15

What makes VeraFlex different from other surf boardshorts?

Accepted Answer

VeraFlex is built around extreme flex and a barely there feel, with a clean look and durability made for action sports.

Question 16

Do you offer returns if VeraFlex boardshorts don’t fit?

Accepted Answer

Yes. You offer 30-day returns for damaged or unused products.

Question 17

How do I wash and care for VeraFlex boardshorts?

Accepted Answer

Cold wash, gentle cycle, and hang dry for best life. Avoid high heat.

Question 18

What length are the VeraFlex boardshorts?

Accepted Answer

They come in 19 inch and 20 inch lengths. A 21 inch option is coming soon.

Question 19

Are VeraFlex boardshorts true to size?

Accepted Answer

Yes. They fit true to size.

Question 20

Do VeraFlex boardshorts dry fast after a surf session?

Accepted Answer

Yes. They are made to dry fast so you’re not stuck in heavy, soaked shorts.

Question 21

Are VeraFlex boardshorts good for surfing and swimming?

Accepted Answer

Yes. VeraFlex is designed for surf days and water time, with a performance fit that stays comfortable.

Question 22

Are they flexible enough for skating too?

Accepted Answer

Yes. The stretch and clean fit make them solid for skating and everyday wear.

Question 23

Do VeraFlex boardshorts feel lightweight in the water?

Accepted Answer

Yes. They are made to feel light and comfortable, even during long sessions.

Question 24

What is the ALOE Collection?

Accepted Answer

Nature Industrie's ALOE Collection is designed to reflect the essence of the nature brand. It offers a distinctive perspective on incorporating various elements within the Nature Industries Aloe Leaf Logo.

Question 25

What is the STORM Collection?

Accepted Answer

Nature Industrie's STORM Collection features products that incorporate storm elements.  Now instead of riding the storm you can wear the storm.  The collection allows customers to wear items inspired by storm themes. Get your Hurricane and other Nature STORM Gear today.

Question 26

What is the NINJA Collection?

Accepted Answer

Nature Industrie’s NINJA Collection—The Collection is unique and features Nature’s hidden elements. The prints are so discreet, they seem to almost disappear, much like the elusive presence of a ninja. This concept is seamlessly integrated into every piece. The collection has a captivating blend of edgy fashion and subtlety. Inspired by the ninjas ability to be barely seen.

Question 27

What materials are your products made of?

Accepted Answer

Our products are made from high-quality, sustainable materials designed for comfort, durability, and performance.

Question 28

How should I care for my gear?

Accepted Answer

For best results, machine wash cold and hang dry. Avoid bleach and fabric softeners to maintain performance and longevity.

Question 29

What payment methods do you accept?

Accepted Answer

We accept all major credit cards as well as ApplePay and GooglePay. Additionally, we offer “Pay As You Go” financing options through Afterpay, Affirm, and Klarna.

Question 30

Do you have a physical store?

Accepted Answer

Nature does not operate any physical retail locations. We are distributed through various retailers, so please contact your preferred action sports retailer to inquire if our products are available in their store.

Question 31

How can I purchase Nature products for my retail or online store?

Accepted Answer

Nature Industries is stoked for the opportunity to work with you. For more details, see our Wholesale Inquiries located under the Store Policy section https://www.nature-industries.com/store-policy .

Question 32

Nature Tide Tracker Privacy Policy

Accepted Answer

Effective Date: 9/3/2025
Nature Tide Tracker (“the App,” “we,” “us,” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you use our app.
1. Information We Do Not Collect
We do not require or collect personal information such as your name, email address, or contact details.
We do not track your precise location.
We do not store any data that can personally identify you.
2. Non-Personal Information
The App may collect anonymized, non-personal information (such as device type, app version, and crash data) solely for the purpose of improving app performance and user experience. This data cannot be used to identify you.
3. Use of Data
Any information collected is used exclusively for app functionality and maintenance.
We do not share, sell, or disclose your data to third parties.
4. Third-Party Services
The App may display surf and tide data from third-party sources. We do not control or take responsibility for the privacy practices of these third parties.
5. Security
We take reasonable measures to protect any collected data and ensure it is not misused, lost, or accessed in an unauthorized manner.
6. Changes to this Policy
This Privacy Policy may be updated from time to time. We encourage you to review this page periodically for any changes.
7. Contact Us If you have any questions about this Privacy Policy, please contact us at: [your contact email or website]
By using Nature Tide Tracker, you agree to this Privacy Policy.

Frequently Asked Questions